Stakeholder Management

 Earn trust of Stakeholder and make sure you are not loosing trust 

Clearly defining ways of working of the team with SLA for resolving a particular type of issue 

    * Data Quality issues 

    * New data onboarding requests, How will new request come in 

    * Adhoc data requests 

    * Office hours and how to get expert to help stakeholders

    * Clearly defining Data SLA 

    * What will the team helping with (Example team wont be writing queries for user questions) . May be only during office hours team can help

    * Clearly defining ways to onboard customers 

    * How will stakeholder receive communication in case of issues/delays

    * A clear onboarding process for stakeholders with clear defination of what to expect.

    * In case of indirect dependencies stakeholder is creating and are critical business functions. Making sure the downstream customers are aware of the SLA , processes from upstream team 

    * Making sure access is not spiralling out and only those who are required are having access

Have seen a lot of stakeholder issues as it was not clear how a stakeholder is consuming data. The consumption pattern were randomly developed by Stakeholders without consulting data team. 

Having Dashboards to clearly show and document 

* SLA 

* Data Quality 

* Incident requests 

* Updates and Backfill delays 

* Centere of excellence - In case of bigger issues what was done in past